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Cancellation and Refund Policy

Sewak Dhoop Industries

At Sewak Dhoop Industries, we aim to provide high-quality products and reliable service. This Cancellation and Refund Policy explains the conditions under which orders may be cancelled and refunds may be issued.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched. To request a cancellation, please contact our customer support team as soon as possible with your order details.

Once an order has been dispatched, it cannot normally be cancelled. In such cases, you may be able to return the order in accordance with our return policy.

If a cancellation request is accepted before dispatch, the full order amount will be refunded to the original payment method. Refund processing times may vary depending on your bank or payment provider.

Refunds for Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, expired, or different from the product ordered, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs or videos of the product and packaging
• Any other information requested by our support team

After reviewing the issue, we may offer a replacement, refund, or another suitable resolution. Products may need to be returned before a refund or replacement is processed.

Returns and Refund Eligibility

To be eligible for a return or refund, the product should generally be unused, unopened, and in its original packaging, unless it was received damaged, defective, or incorrect.

For hygiene, safety, and product-quality reasons, opened or used products may not be eligible for return or refund unless they are defective or were supplied incorrectly.

Non-Refundable Situations

Refunds may not be available in the following situations:

• The product has been used or opened without a valid quality issue
• The product was damaged after delivery due to improper handling or storage
• The customer provided an incorrect or incomplete delivery address
• The customer refuses delivery without a valid reason
• The cancellation request is made after dispatch
• The product is returned without prior approval or outside the applicable return period

Refund Processing

Once a refund is approved, it will be processed to the original payment method whenever possible. The time required for the refund to appear in your account depends on your bank, card issuer, payment gateway, or other payment provider.

Shipping and delivery charges may not be refundable unless the order was cancelled before dispatch or the issue was caused by an error on our part.

Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect address, repeated delivery attempts, refusal to accept the package, or the recipient being unavailable, we may contact you to arrange a resolution. Any refund, replacement, or re-delivery will be considered based on the circumstances, and additional delivery charges may apply.

How to Request a Cancellation or Refund

Please contact us with the following information:

• Full Name
• Order Number
• Phone Number
• Email Address
• Reason for cancellation or refund
• Photographs or videos, where applicable

Phone/WhatsApp: [Phone Number]
Email: [Email Address]

Policy Updates

Sewak Dhoop Industries reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page and will apply from the date of publication.

Thank you for choosing Sewak Dhoop Industries. We value your trust and are committed to assisting you fairly and promptly.